Overview

eSeller.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. Eseller reserves the right to refuse a return / refund / exchange request. Please make your claims for “damaged items on delivery” or missing items within 12 hours of receipt of your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Governing Law and Jurisdiction:

Inclusion is mandatory and should have any one of the below mentioned points.“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@eseller.ae and send your item to:

Apple Plus Computers L.L.C.
Mussaffah – Shabiya ME-10
PO Box : 92049
Abu Dhabi, United Arab Emirates.
Phone:+971 2 5592677
Email:info@eseller.ae
Working Days/Hours:9:AM to 1:PM , 4:PM to 10: PM

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Apple Plus Computers L.L.C.
Mussaffah – Shabiya ME-10
PO Box : 92049
Abu Dhabi, United Arab Emirates.
Phone:+971 2 5592677
Email:info@eseller.ae
Working Days/Hours:9:AM to 1:PM , 4:PM to 10: PM

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Eseller reserves the right to refuse a return / refund / exchange request. Please make your claims for “damaged items on delivery” or missing items within 12 hours of receipt of your order.

Is my product eligible for return?

All of the products sold on Eseller are eligible for returns, if not stated otherwise on the product page. Some products may not be eligible for returns due to the nature of the product. These may include assembled PCs (as the components are unboxed to be used in the computer assembly).

If you decide to return your purchase, you can do so within 14 days after your purchase. The following conditions apply:

The product must be returned with the original packaging, sealed, and unopened.

If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect

If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too

If your item is eligible for a return, you will be able to raise the return request through the Order History page in your Eseller user account. Eseller returns team shall contact you within 24 hours for claim validation. After confirmation, we will send a courier to collect the item to be returned from you.

Cancelling an order

To request for order cancellation, please notify us either by phone, email, WhatsApp, live chat, or through our social media pages. If you decide to cancel the order, please do so as soon as possible. If you could let us know the reason for cancellation, we will improve our service and perhaps do things a little better next time.

Payment refunds

Refunds are processed within 2-4 working days after the product is returned, inspected, and is accepted for a return. Refunds will be done only through the original mode of payment. Refunds to a credit/debit card may take up to 10 business days to arrive. Refunds to a bank account usually take 1-5 business days to arrive to your bank account.

Need help?

Contact us at info@eseller.ae for questions related to refunds and returns.